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Q&A

Do you have any questions about your stay at Domaine de l’Orée? This page is made for you !

The campsite opens its doors from April 12 to September 07, 2023.

Our team is at your disposal all year round on 02.51.33.10.59 or by email at contact@l-oree.com.

A question in particular ? Find the answer easily :

The campsite

What are the arrival days ?

To April at June and in september

To 12/04 at 06/07 and to 02/09 at 07/09

You can choose your day of arrival.

In Cottage: Arrivals are from 4 p.m. and departures before 10 a.m.

In Pitch: Arrivals are from 2 p.m. and departure before 12 p.m..

*only in low season

The Domaine de l’Orée also offers you a weekend rate! Ideal if you are in the region and want to take a break during a weekend* for example.

July and August

To 07/07 at 01/09

In cottages: rental for a minimum of 7 days for all our accommodations. Arrival and departure days are Wednesday, Saturday and Sunday. Arrivals are from 4 p.m. and departures before 10 a.m.


In Pitches : Possibility of arrival and departure every day. Arrivals are from 2 p.m. and departure before 12 p.m.

Administrative fees offered for all reservations !

I am a person with reduced mobility

The campsite is accessible to people with reduced mobility. Our Access PMR cottage has been specially designed to adapt to the needs of people with reduced mobility. Discover it here.

Are you VACAF approved ?

The campsite has not been VACAF approved for 2 years.

Where do I park my car ?

Free parking included in the price of your stay is provided for your car next to or near your rental. Note that the campsite also has free parking at the entrance to the site. Possibility of a second car on the site with supplement, depending on the place (see supplement prices).

Move around

A free shuttle is available in July and August near the campsite to go to the beach. Information at the reception.

Manage my booking

What is included in the price I pay ?

In Cottage

  • A plot with a vehicle location
  • television
  • A fridge-freezer
  • A microwave
  • A semi-covered or covered wooden terrace with garden furniture and 2 relaxing armchairs or deckchairs as well as a parking space! a real plus in comfort!

* The cottages 4* and premium offer more equipment wich you can find here.

In pitch

Simple

  • Location rental
  • Package 2 people
  • Electricity included

With private sanitary

  • Location rental
  • Package 2 people
  • Electricity included
  • Access to a private sanitary area (separate WC, separate shower and area with fridge and microwave)

Do I have to give a deposit check ?

On the day of your arrival at the handing over of the keys, we will ask you for a cleaning deposit, not cashed :

In cottages : 200€
In pitch with shared sanitary : 50€
In pitch with privates sanitaries : 200€
This deposit can be paid by check or credit card imprint and it will be destroyed after the inventory has been carried out by a member of the campsite team.

How do I modify or transfer my reservation ?

To modify or transfer your reservation, simply send us an email indicating the modifications. You can also phone us.

Cancellation insurance

If you wish to take out cancellation insurance, please let us know at the time of your reservation. This option cannot be subscribed after payment of the deposit.

Cancellation insurance for your holidays at the Yelloh! Village Domaine de l’Orée is 4% of the base price of the reservation (excluding supplements).More information here

How do I pay for my reservation ?

Payment methods accepted :


Bank check (up to 30 days before the start date of the stay)
Credit card (online payment possible on our secure site)
ANCV holiday vouchers accepted (Advisor mailing).

Payment in 3 installments free of charge possible, after acceptance of the management. A deposit will be required for any reservation: 15% of the total amount of the stay for all rentals and pitches.
The payment of the balance must be cashed no later than 30 days before your arrival; if necessary, the management reserves the right to cancel your stay (see general conditions of sale on page 2 of our rental contract).

We are coming with a baby

A baby in a gite is counted as a full person, so it will have to be counted in the number of participants and a suitable gite chosen. If you want a baby kit with a bed and a high chair, it’s possible! This option costs €6 per day.

We are minors and wish to book at your campsite ?

Groups of teenagers exclusively composed of minors are not accepted in our campsite, they must absolutely be accompanied by an adult.

I would like a location close to the pools and bar ?

We offer the choice of location option, so just check this option when booking and indicate your preferences in the “comment” section. This option is charged 40€. Depending on availability, we will assign you the location that best suits your needs.

Enjoy my stay

My pet’s vacation ?

Our animal friends are accepted at the campsite outside the Premium cottages (cats and dogs, excluding category 1 and 2 dogs) and must be tattooed and vaccinated. We will ask you to present the up-to-date vaccination record upon your arrival.

Please ensure that your animal does not cause damage around him and please keep him on a leash. However, animals are prohibited in the bathing area for obvious reasons of hygiene. Bags are available free of charge at the reception desk to collect their droppings.

Reminder : under no circumstances should you leave your animal alone in the rental, for its comfort and also to avoid any deterioration that would engage your deposit. We can lend you a vacuum cleaner the day before your departure or during your stay to facilitate cleaning before your departure.

Prepare your holidays with complete peace of mind thanks to the Guide Toutourisme : https://www.lessablesdolonne-tourisme.com/Sejourner/Infos-pratiques/Toutourisme

We will have visitors during our vacation

Visitors must go to the reception, declare themselves and must pay the visitor tax in order to access any services of the campsite: 6 € / person for the day, regardless of age. A day bracelet will be given to them.

State of play / Cleaning fee

Upon your arrival, please check the general condition of your rental and report any shortcomings or repairs as soon as possible.

You make your inventory alone on arrival, however we have made an outgoing inventory. On the day of your departure, you must vacate your rental by 10 a.m. at the latest. The exit inventory will be carried out after your departure by a member of the team. At the end of this visit, your deposit will be destroyed and an email will be sent to you. If there is a problem, we will contact you by phone.

Cleaning fee : 110€

Do you lend items ?

Against the deposit of an identity document and on request, we lend you :

  • Iron
  • Hair dryer
  • Cleaner
  • Board games
  • Petanque ball
  • Rackets and ping pong balls…

Only during reception opening hours.

Do the activities and children’s clubs have to be paid for ?

Our entertainment and children’s clubs are included in your vacation! There will be no supplement to be expected except in exceptional cases which will be indicated on the entertainment program.

In the swimming pools, what type of swimsuit can I bring ?

Only swim briefs or boxers as well as 1 or 2 piece swimsuits for women are allowed in the aquatic area. Consult the rules of the water park here.

What should I do if I arrive outside reception opening hours ?

If you arrive outside our opening hours, you can call us and we will explain the procedure for late arrivals. If you arrive after 11 p.m. it will be the same procedure but you will not be able to park in the campsite, you will have to leave the car in the outdoor car park.

What are the hours of access by car to the campsite ?

To avoid traffic after dark, the barriers are closed from 11 p.m. to 7 a.m.
For customers returning after 11 p.m., you must park your vehicle in the car park at the entrance to the campsite and walk to your pitch.
To ensure the tranquility of each holidaymaker, security guards are present from 11 p.m. to 7 a.m. In the event of an emergency, a number is available in the welcome booklet.

Back Home

I would like to leave with memories

Sale of by-products at the campsite reception desk. By participating in our activities, try to win gifts from the campsite !

I’m leaving soon, how’s it going ?

On the day of your departure, we are waiting for you at the reception to deposit your keys and your badge.

For rent

Departure is at 10:00 a.m. at the latest. An inventory will be made by our teams following your departure and you will receive an email in the following days to let you know that your deposit has been destroyed.

In Pitch

Departures are no later than 12:00. Upon receipt of your badge, we will destroy the deposit.

You can stay on the campsite after returning your rental and pitch to extend the pleasure and enjoy the campsite and its facilities for longer.

I would like an invoice / certificate of stay

Need an invoice or a certificate of stay? Ask for it when you leave! If you forgot, don’t panic. Send us an email at contact@l-oree.com and we will get back to you as soon as possible.

Supplements

Equipment rental

Barbecue : Electric, wood-fired or charcoal barbecues are not authorized (prefectural decree). We offer gas barbecues for rent €5 per day, €25 per week, €40 for 2 weeks.

Bedding : Rental of cloth sheets at the price of 18 € for the stay. Pillows, blankets or duvets as well as mattress pads are available in the rentals. Additional blankets can be lent to you free of charge on request at reception.

Sheets are included in the 4 flower and Premium cottages.

Table, chairs and appliances : Rental of table and chairs, top fridge or microwave for camping pitches by prior reservation.

Baby equipment : Baby cot rental is €6/day, baby chair or stroller €2.50/day by prior reservation.

Bike : Bike rental for your outings with family or friends for a day or a week. It is also possible to rent a baby seat or the bike equipped with a trailer for children.

Differents prices

Wifi : A wifi connection is possible throughout the campsite. This system is chargeable, tickets are on sale at reception (during opening hours). Learn more about the Wifi in the campsite
A free hotspot is at your disposal at the bar: ideal for checking your emails for free!

Fitness room :It is free of charge and reserved for adults.

Laundry : Laundry with 4 washing machines and 2 dryers (sale of tokens at reception): €4 for drying and €5 for washing!

Game Room :Adjoining the bar, discover a games room with: video games, billiards, table football. Prices start at €0.50 for table football, €1 for billiards or pinball, €2 for air hockey…

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